What am I doing wrong?! System Recovery-USB

[Kwht48]

Okay, so I had just received the System Recovery USB flash drive and I took screenshots of the process:

 

 

This was the only UEFI USB I saw available so I select.

Then after this screen is finished, I see this pop up…

Why is this happening? And the error message says, Recovery Manager, Application Close, [Info] No HDD. I’m not sure what this means and I don’t know what I’ve done wrong. Please advise, and thanks in advance.

 

[Irfan_06]

Hi @Kwht48,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with performing a recovery on your Laptop using a USB recovery media.

- Please click on this video link for information on how to perform a recovery on your Laptop. (Take a backup of the data before performing a recovery)

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Insert the recovery USB flash drive into a USB port on the laptop.

6) Then turn on the laptop and immediately press the esc key until the Start Up menu opens, and then press f9 to access the boot device menu.

7) Select the USB flash drive from which you want to boot and follow the on screen instructions to perform a recovery.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Kwht48]

Thank you Irwin6 for replying to my post. I did what you suggested, after Draining the Power and trying to setup the Boot from the USB Recovery Media, this error is on the screen:

Why is this happening? 

[Irfan_06]

Hi @Kwht48,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it and you still continue to have the same error. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP support team to assist you further with servicing it. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Kwht48]

Thank you Irwin6 for your help.