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Ashichan
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What can a warranty cover? (Keyboard, missing key.)

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HP 15-f387wm
Microsoft Windows 10 (32-bit)

Hello, My name's Ashleigh.

 

I got a model HP 15-f387wm for my birthday (march 12th, purchased and arrived the week of easter, which was in april.)

 

I purchased this product from walmart, and It has a warranty.

 

Yes I know I'd need to ask Walmart about the warranty itself, but what things could a warranty cover?

 

The issue is when cleaning a sticky key, I used paper towel and lysol. Usually it wouldn't affect anything, but all of a sudden my keyboard wouldn't function at all.

 

After being told to remove my keys, (you'll see exactly why I was afraid to do so in just a bit) the W key's latch broke off and it will not stay in place.

 

I got scared and decided to let it air-dry. (Has been doing so for 3 weeks and counting)

 

Every once in a while, one of the rows will randomly work. Funny enough it isnt one of the rows I need to enter my password 😛

 

Ive had a warranty cover an overheated computer before, so I thought it could cover my issues here too.

 

If not I could always get a wireless keyboard!

 

My questions are, 

1. What does the warranty cover, and

2. Can It cover both of my issues?

 

Many thanks, Ashleigh.

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CherylG
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@Ashichan

1-Warranty covers hardware failures due to a manufacturing issue- not customer induced failure.

 

2-Cleaning with Lysol is not recommended as a cleaning procedure.How much Lysol did you use? Hopefully it was not spray Lysol?

 

3-Depending on answer to #2 and whether there is a chance liquid seeped down onto motherboard- you can order a new replacement keyboard at HP Parts:

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=N5Y09UA

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Ashichan
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It was in fact spray! 😧

Ive done some research, would it be possible to just replace the keyboard itself?
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Ashichan
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Sorry Just read the keyboard part after posting.

The computer works fine its just the keyboard! Thank you so much
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CherylG
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Sprayed Lysol?! :Surprise:

Depending on whether liquid seeped down onto motherboard and it is worse than just keyboard issue- you can order a new replacement keyboard at HP Parts:

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=N5Y09UA

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

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Photoray002
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Hi @Ashichan,

 

I will also add, that keyboard can also be found cheap on eBay and such if in the USA.

Approx $16.00 if you haven't done so yet.

 

http://www.ebay.com/itm/new-HP-15-f-15f-Series-Genuine-Keyboard-776778-001-708168-001-Frame-/3015409...

 

Its rather easy to replace for a laptop. Here is the manual explaining the procedure. Removing and reinserting the ribbon cable needs to be done gently.

Page 34...

http://h10032.www1.hp.com/ctg/Manual/c04763999

 

If its too much hassle, you can absolutely use a wireless keyboard as you suggested.

And as Cheryl pointed out, don't spray Lysol on the laptop anymore. It will really streak the screen too.

The correct germaphobe method would be to spray a little on a rag, then gently wipe the keys.

 

Hope that helps. :generic:

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