What started as touchscreen failure has ended in total hp failure

[Crazylittl3liza]

Ok re's the jist gang, I own a audio beats special edition you know the hp pavilion or p390nr 15" notebook windows 10 touchscreen well it hasn't had a touchscreen since windows rolled out that stupid fall creators edition update & I was out of town for 4mths afterwards so apparently I missed my window to roll it back to fix it & it remains broken + much much more now. Every supposed "fix" broke something else and now we have a very expensive stone age laptop, it does the basics that's it. Fast forward to this vent, I got sick of my expensive paperweight & thought hmmmm maybe just maybe HP will back their product, dumb dumb dumb girl I have wasted an entire day because of that thought not to mention the $50 for the smart friend (friend like that I don't need any enemies for sure) joke only to have them waste hours of my life and tell me to do what I had already done, I had to call them back several times & speak to multiple different people all of which had one reason or the other for why they weren't even attempting to log onto the pc let alone anything else but they certainly notated my case they did & boy did they pat themselves on the back blaming my harddrive which is funny since the 1st guy last night logged on did nothing & told me to do an extensive HHD test as if I hadn't done that already but ok I did it again & it PASSED again. Regardless they would find 1 reason or the other for me to have to call back or they would get disconnected oops, really? Wow what did I pay for exactly? Fine calling back again.... got Joe now he wasn't a complete waste he took the time to show me a couple things I was already doing but ok, he's telling me 4 hours & several TECHS (?) later with NOTHING done to or for my pc the only thing that can be done is JUST tosend me a link for uncorrupted recovery media (because apparently the media created directly out of the box is ALREADY corrupted) was going to cost me another $60. The final result & lesson or moral of my story I spent a fortune on a HP Beats special edition or Pavilion p390nr which due to an update from windows lost its touchscreen, then if that's not enough every solution to the problem has only made the pc worse a recovery using the media created out of box has already been attempted to no avail yet instead of HP standing behind its product they continue to expect me to spit out money for them to do the right thing and supply a method

that actually repairs the laptop, or if it needs professional help then they should fix it. Since when should the consumer be responsible for the lack of required recovery media when it's no longer supplied with the pc? Yes, I understand we're supposed to make our own but when that fails doesn't that mean the recovery partition or something to do with the recovery aspect of the pc was fatally flawed from go? I'm not sure maybe I'm wrong here but last I checked the consumer here (me) didn't actually make the product but paid money for it & in doing so expected EVERYTHING to work as expected, when we make our recovery media that is also expected to work when needed and its not like we test it out before we need it, so when it fails it's pretty lame and unacceptable for the manufacturer of the product to charge more money to simply say oh well for even more money we can fix your product!!! 

Shame on HP Smart Friend, shame on HP, Horrible terrible way to treat your customers & PERFECT way to lose one!!! 

[Cheron-Z · Accepted solution]

@Crazylittl3liza

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