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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Where can I find a copy of HP Laptop Image online to refresh...

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06-03-2025 05:01 PM
Help with locating a full recovery software online to resurrect my laptop. I need a copy to reinstall factory reset software booting from a USB Drive.
Does HP provide a software download of a factory install reset software? I can not locate a copy Fully within HP Software Download.
06-03-2025 05:41 PM
For (original) Windows 10/11. please use Cloud Recovery tools
https://support.hp.com/us-en/document/ish_4511095-4511141-16
Note: The image does not contain all pre-installed software
Regards.
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06-03-2025 06:08 PM
HP has withdrawn support for the Cloud recovery tool since your PC is 5 or more years old.
The only place that I know of where you can get the original HP factory recovery image would be from this vendor at the link below:
You can also reinstall W10 for free by making a bootable W10 installation flash drive with the media creation tool from the link below:
After W10 has completed installing, you can install the drivers and available software from your notebook's support page:
HP Notebook - 15-bs234wm Software and Driver Downloads | HP® Support