Where can I find the original ISO for my model? HP ENVY K100 SERIES

[The_Fossette]

@Alinka1995

Just contact the support team and tell them you need the recovery media for your computer.

Cheers!

[Alinka1995]

I can't find a tab to contact support directly. Always redirects an assistant to an automated robot. The Russian-language version of the site differs from the English-language version for some reason. But I wrote somewhere), received an automatic reply to the mailbox with the text:

Thank you for contacting HP Technical Support.
Your application with number 506Xxxx was created according to the following parameters:
HP order number: 506Xxxx
Serial number: 5CDXxxx
Product number: K1Xxxxx
and Model Name: HP ENVY Notebook - 17-k153nr (ENERGY STAR)

Internal reference number:

Additional information on technical support can be found at the link: https://support.hp.com.

Respectfully,
HP Technical Support Inc.

[Alinka1995]

Apparently I turned to the right one?)) I apologize for my English)))

[The_Fossette]

@Alinka1995

Help me with your region (Country) in a private message and I will share the contact details.

Cheers!

[Alinka1995]

Region Russian Federation. The city of Sankt- Petersburg.

[The_Fossette]

@Alinka1995

I have sent you a private message with the contact information.

Cheers!

[Alinka1995]

Hey! I'll call you tomorrow, thank you! I will report on the results.

[The_Fossette]

@Alinka1995

You're welcome!

Cheers!

[Alinka1995]

Hey! I called the number that you sent me, a support representative in Russia said that they did not have a recovery disk (((There is no such recovery on cloud recovery. Contact an authorized service center. I called two service centers, they even have no idea what is a recovery disk))))))) How so? HP does not have a recovery disc)))?

[TEJ1602]

@Alinka1995

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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