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HP Recommended
HP Pavilion g7-1310us Notebook PC
Microsoft Windows 7 (64-bit)

Installed new hard drive, followed by fresh OS (and all updates) - Win 7 64 bit.

 

I am seeing two devices under "Device Manager" with yellow exclamation points. I'm trying to determine which device drivers I need for them.

 

Here is info:

 

#1

Listed as: BCM20702A0

Hardware ID's:

USB\VID_0A5C&PID_21E3&REV_0112

USB\VID_0A5C&PID_21E3

 

#2

Listed as: PCI Device

Hardware ID's:

PCI\VEN_10EC&DEV_5209&SUBSYS_1671103C&REV_01

PCI\VEN_10EC&DEV_5209&SUBSYS_1671103C

PCI\VEN_10EC&DEV_5209&CC_FF0000

PCI\VEN_10EC&DEV_5209&CC_FF00

 

 

I would be grateful if someone could help me out. I tried for over an hour to utilize the "HP Support Assistant", but no joy. I found the support page that has all the HP drivers listed , but there are so many, and I do not know which one(s) are correct for my Notebook. I wish I knew how to ascertain which drivers are needed?????

 

Thanks! Dave F.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need these drivers for those devices...

 

BCM20702A0

 

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

 

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55079.exe

 

PCI Device

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55030.exe

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

You need these drivers for those devices...

 

BCM20702A0

 

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

 

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55079.exe

 

PCI Device

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55030.exe

HP Recommended

Paul,

 

Thanks very much! Those drivers worked perfectly. Much appreciated. :generic:

 

Dave F.

HP Recommended

You're very welcome, Dave.

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