• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-04-2023 11:42 AM

HP Recommended
Product: HP Notebook - 14-dq0011dx
Operating System: Microsoft Windows 10 (64-bit)

My laptop went haywire after uninstalling some Windows updates and doing a restore to an earlier date. The restore failed, and I got a blue screen with "Critical process died". All attempts to repair, restore or reset the device through the recovery and BIOS menus failed. I downloaded the Media Creation Tool to a USB and that failed too.  I did manage to do a component check via the BIOS and all systems passed. 

 

Various system restores (I tried each one, including a mirror image backup from an external drive) failed with "unspecified error". 

 

Disconnecting the power cord and peripherals, holding down the power button (battery not removable) and restarting does nothing. 

 

Is there a key combination that Hard Resets this puppy? Any ideas how to get it back? 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.