White and Orange light next to the laptop battery plug

[SomeNormiGuy]

Hello, i am having the same issue with my laptop. i did the tests and passed both of them .

I don't have any extra chargers to see if this is the problem but i can afford one if the problem well be solved. 

regards,

yaman 

[sandytechy20]

@SomeNormiGuy

Welcome to HP forums, I see that the White and Orange light is on next to the battery plug.

• Provide the notebook model number or the product number?
• Which version of Windows is installed on the notebook?

Reply with the requested information for more assistance.

Cheers.

[SomeNormiGuy]

Hello sandy,

my notebook serial number is :[edited]

and the product number is : X3M66EA#ABV

and the windows installed is windows 10

cheers 

Yaman Alsayoof

[sandytechy20 · Accepted solution]

@SomeNormiGuy

Thanks for the reply.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.