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‎09-04-2024 09:00 PM

HP Recommended
Product: HP Notebook - 14-dq0002dx
Operating System: Microsoft Windows 11

How about just factory resetiing it?

 

5 REPLIES 5

‎09-04-2024 09:40 PM

HP Recommended

@USER20240914174 

 

For (original) Windows 10/11. please use Cloud Recovery tools


              https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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‎09-04-2024 09:52 PM

HP Recommended

Thank you 4 trying. I dont have A USB DRIVE. DONT Think itvwill work either 

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‎09-04-2024 11:15 PM

HP Recommended

@USER20240914174 

 

Ok, I dónt believe your machine does NOT have USB drive. Anyway please download ISO file for Windows 11 from the following link and save to your machine.

 

            https://www.microsoft.com/software-download/windows11   

 

Please don't tell me you can NOT access to your machine now.

 

Now mount ISO file the run Setup.

 

mount.png

 

Then follow on screen instructions

 

Regards.

 

 

BH
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1 person found this reply helpful
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‎09-11-2024 09:11 PM - edited ‎09-14-2024 06:25 AM

HP Recommended

Delete

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‎09-14-2024 06:23 AM

HP Recommended

By the way, i only get a screen that none of your options are possible. So no, they did NOT work

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