Will not resume after closing lid

[easy10]

The laptop will not resume from closing the lid.  

I can hear the fan running. The only solution I have found is to hold the power button down for 20 seconds. Power off then power back on.

HP Envy x360

[sandytechy20]

@easy10

Welcome to the HP support community.

I suggest you make a few changes to the way sleep mode works under power options:

• Change - "Put the computer to sleep" to preferred time,
• And Change - "Turn off the monitor" to never.

If the issue persists, try the below steps:

Disabling the hybrid sleep, followed by updating all available Windows updates and the BIOS update from the HP website, please follow the below steps to disable the hybrid sleep after performing a hard reset on the device should help resolve the issue.

1. In Windows, search for and open Control panel.

2. Make sure the View by setting is set to Category, and then click Hardware and Sound.

3. Click Power Options.

4. Click Change plan settings for the power plan that is selected.

   

5. Click Change advanced power settings.

   

6. Expand Sleep, and then expand Allow hybrid sleep.

7. Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.

   
    

8. Click OK.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW THE STEPS UNDER - The computer does not wake up from sleep or hibernate mode.

(By the end of this article all the issues should be resolved)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.