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- Win 10 Pro installed but clean installs only Win 10

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04-13-2020 12:52 PM
Laptop came with Win 10 Pro installed but clean installs only Win 10
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04-13-2020 10:30 PM - edited 04-13-2020 10:31 PM
Laptop came with Win10 Pro HP EOM -- you probably installed Win10 home from a download from Microsoft, right.
What I would suggest is that you use this link to download and recreate the Win10 install media and when the tool opens the options windows, specifically select wWin10 Pro: https://www.microsoft.com/en-us/software-download/windows10
If that does not work, then type winver into the search area to get the specific version you are running, report that back here, and I'll see if you can use the UUPDUMP alternative approach to get an ISO of that version from Microsoft -- because using that, you can select ONLY Win10 Pro.
I am a volunteer and I do not work for, nor represent, HP
04-14-2020 02:28 PM
I really do not want to done another clean install, The site you provided, which is the one I used, did not give me an option to make an ISO using win 10 pro. My version of windows is win 10 build 1909. Can HP provide the Windows pass-code for my laptop so that I can do a simple upgrade?
04-14-2020 04:11 PM
If you're not willing to do a clean-install, then you're probably stuck with what you have.
IF you did not use HP OEM media to reinstall Win10, HP will see no obligation to fix that for you.
And, they will not provide any passcode or any other code to upgrade from Home to Pro.
I am a volunteer and I do not work for, nor represent, HP
04-14-2020 04:24 PM
The laptop came with Win 10 Pro installed when purchased. Where does HP store the pass-code key? The computer did not came with a Win installation disc or a pass-code key. If I provide the serial number of the laptop, I do not understand why HP cannot provide the pass-code for Win 10 Pro.
04-14-2020 04:29 PM
OK, your use of "pass-code" confused me because what you actually need is the "product key".
With PCs running Win8 or newer, that key is embedded into the firmware of the motherboard.
You can retrieve it by downloading and running this utility: https://www.tenforums.com/software-apps/2577-showkeyplus.html
Good Luck
I am a volunteer and I do not work for, nor represent, HP