• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-01-2017 01:46 PM

HP Recommended
Product: Split X-2
Operating System: Microsoft Windows 10 (64-bit)

After Windows 10 updated last week I can sign in and the home page starts to load and after 4 seconds the home page starts to load again, and again and again continuously. How can I get my machine working again? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2017 07:04 PM

HP Recommended

An inplace upgrade is simply upgrading Windows 10 to the latest and is completely free if you are already running windows 10. 

 

https://www.microsoft.com/en-us/software-download/windows10

 

I have done this before to fix problem on my personal laptop and it has worked. 

 

Simply download the file on another computer and put it on a flash drive.  From there if possible plug the laptop that is having problems into an ethernet so that it is online the whole time while the inplace upgrade is taking place.  plug the flash drive with the Windows 10 Media Creation Tool into the laptop that is having problems and use task manager to launch the media creation tool.  From there follow the instructions to upgrade the computer to the newest version of Windows 10.  If you need any help please let me know.

Please remember to select the answer

View solution in original post

Was this reply helpful? Yes No
26 REPLIES 26

‎08-01-2017 01:53 PM

HP Recommended

can you open task manager and try and end explorer.  If you are successful please try opening a command prompt and running SFC /SCANNOW.

Please remember to select the answer
Was this reply helpful? Yes No

‎08-01-2017 03:05 PM

HP Recommended

I can open task manager and ended Explorer.exe in users details  but am unclear how to open command prompt from task manager?

Was this reply helpful? Yes No

‎08-01-2017 03:08 PM

HP Recommended
Go to the top left and select run from the drop down menu. Type in cmd and the once that opens type SFC /SCANNOW
Please remember to select the answer
Was this reply helpful? Yes No

‎08-01-2017 03:28 PM

HP Recommended

I didn't see the space but it is scanning now.

Was this reply helpful? Yes No

‎08-01-2017 03:53 PM

HP Recommended
I hope it fixes it
Please remember to select the answer
Was this reply helpful? Yes No

‎08-01-2017 03:58 PM

HP Recommended

It's at 80% and I hope it does too.

Was this reply helpful? Yes No

‎08-01-2017 04:19 PM

HP Recommended
If not then we could try an inplace upgrade.
Please remember to select the answer
Was this reply helpful? Yes No

‎08-01-2017 04:30 PM

HP Recommended

The scan completed and I restarted the machine and it didn't fix the problem. However the background picture changed and that in itself is something anyway.

Was this reply helpful? Yes No

‎08-01-2017 04:38 PM

HP Recommended

Is it possible to restore the OS to before the problem started? I don't know what an inplace upgrade is. It sounds costly. And not only in $$$

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.