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‎08-01-2017 07:04 PM

HP Recommended

An inplace upgrade is simply upgrading Windows 10 to the latest and is completely free if you are already running windows 10. 

 

https://www.microsoft.com/en-us/software-download/windows10

 

I have done this before to fix problem on my personal laptop and it has worked. 

 

Simply download the file on another computer and put it on a flash drive.  From there if possible plug the laptop that is having problems into an ethernet so that it is online the whole time while the inplace upgrade is taking place.  plug the flash drive with the Windows 10 Media Creation Tool into the laptop that is having problems and use task manager to launch the media creation tool.  From there follow the instructions to upgrade the computer to the newest version of Windows 10.  If you need any help please let me know.

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‎08-03-2017 08:34 PM

HP Recommended

I will do that as soon as I can free up some time to devote to the process. I have downloaded the file to a usb device. Now to get the last part of seeing what needs to be done about booting from that usb. I have to look at the machine's nomenclature.  

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‎08-04-2017 06:13 AM

HP Recommended

the file is not a bootable file.  When you plug the usb into the computer that you are having problems on you are going to have to run that file from within Windows and choose the option to upgrade this pc.

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‎08-05-2017 02:21 PM

HP Recommended

Two attemps to get the machine to open the file have not worked. There is a timing issue. Can I start that from the task manager?

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‎08-05-2017 06:03 PM

HP Recommended

Yes i would end explorer and start the program from Task Manager.  

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‎08-06-2017 05:44 AM

HP Recommended

I'm too rusty with the command prompt to get it going, could you give me that?

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‎08-06-2017 04:32 PM

HP Recommended

Once you have ended explorer you can go to the run box and browse to the program on the USB.

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‎08-08-2017 06:45 AM

HP Recommended
I tried to stop explorer yesterday for 20 min. with no success. My window of opportunity is lucky at best. I take it that stopping explorer is the only way to get to the command line to open the USB file. What tab in task manager do I cancel explorer?
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‎08-08-2017 10:18 AM

HP Recommended

When you go to the run box type this in.  Taskkill /IM Explorer.exe /F

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‎08-08-2017 11:17 AM

HP Recommended

Getting to the run box is the problem.  I put win7 shell over 10 before 10 made the change to include the type in window. So it has this hiccup starting and no typing in access unless I quit explorer which is the crux of my delima.    

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