Win 11 Freezes Up Periodically

[frankthedog]

I have  HP Laptop 17-by1xxx. i5-8265U@1.60GHz. with 16gb of ram that I only use for recording with Audacity (v.2.4.2) software. Every time I sit down to use it, at least once or twice during a "session", the laptop will freeze up. It takes a minute or two or three but eventually the laptop recovers , sometimes it says I have lost a block of recording data, sometimes    it says "Not Responding" in the software title bar. I cannot figure out any pattern to what might be causing the laptop to freeze.

I have tried several of the suggestions I have found online , including updating the BIOS and Video Driver. Windows 11 is up-to-date and has been throughout. I have also tried turning off the AVG Antivirus progam I have installed, but nothing has helped.

Anybody have any ideas?

[ub6424]

Hello @frankthedog 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before I can say anything ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Bluetooth>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[frankthedog]

[ub6424]

Hello @frankthedog 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.67 Rev.A

44.2 MB

Nov 3, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Follow @Paul_Tikkanen's guide:

Manually Updating the Latest HD Graphics Driver from Intel...HD 5xx/6xx UHD, Iris, Iris Xe Plus

(6) Restart Windows

(7) Test your notebook

(8) Please report back

[frankthedog]

Will update BIOS and video tomorrow.

Also, thanks so much for your help. I really appreciate it

[frankthedog]

Haven't gotten to test the laptop yet but I did want to report that I got the following messages in Device Manager under Video.

"Device PCI\VEN_8086&DEV_3EA0&SUBSYS_8530103C&REV_00\3&11583659&0&10 had a problem starting".

Says device is wporking properly but under EVENTS

Device Not Started (IGFX)

[ub6424]

Hello @frankthedog 

---

@frankthedog wrote:

Haven't gotten to test the laptop yet but I did want to report that I got the following messages in Device Manager under Video.

"Device PCI\VEN_8086&DEV_3EA0&SUBSYS_8530103C&REV_00\3&11583659&0&10 had a problem starting".

 Says device is wporking properly but under EVENTS

 Device Not Started (IGFX)

---

Did you update the Intel UHD graphics driver, step (5) ?

[frankthedog]

Yes, I did update the graphics driver

[ub6424 · Accepted solution]

Hello @frankthedog 

Thanks for reporting.

You are on an uncertain path with Windows 11 ...

Recommendation and solution

You should install Windows 10 because Windows 11 has not been officially tested and released by <HP> and there are no Windows 11 drivers  available.

(1) Backup < ALL > personal data (documents/pictures/videos etc...) to external <USB hard drive>

(2) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 6HS48UA#ABA

(3) Please report back

[frankthedog]

Thanks for your efforts, I appreciate it very much. I am going to make the best of what I have.

Thanks again