Win10 install -> no drives were found

[Der_Tanuki]

Hi, 

I just bought a brand new HP Envy 14", Intel i5 11th gen, 1TB NVMe SSD.

Beautiful device, but I have a problem putting a fresh windows 10 install on it.

With the official Microsoft tool, i created a USB Boot stick.

When I boot from the stick and choose "install windows" it tells me that it can't find any drives.

Never seen that before.

But the ssd is fine. When I restart the laptop without the stick, windows 10 boots up fine.

Whats going on here?🤔

[Paul_Tikkanen · Accepted solution]

Hi:

Since your notebook as an Intel 11th gen core processor, there is a special process needed to install W10 on notebooks with the new Intel 11th gen core processors...

See the info at the link below.

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

Here is the link to the driver you need...

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

When I ran through the steps, I don't get an Extract to option when I right click on the file.

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

The 2nd file at the top of the page is for 64 bit.

7-Zip (7-zip.org)

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

[Der_Tanuki]

Wow, quick reply and great instruction. You are fantastic. Thank you so much. 👍

[Paul_Tikkanen]

You're very welcome.

Glad to have been of assistance.