Window 11 is able to access

[Pra23]

I need help in accessing my window 11 

[VikramTheGreat]

Hi @Pra23,

Welcome to the HP Support Community.

I understand that you are unable to access Windows 11. To help us determine the correct solution, provide the following details:

• What is the complete HP computer model or product number?
• Does the computer reach the Windows sign-in screen?
• Are you unable to use your PIN, password, or Microsoft account?
• What exact error message appears?
• Does the computer show a black screen, restart repeatedly, or stop at the HP logo?
• Did this begin after a Windows update, password change, or system reset?

Do not share your password, PIN, recovery key, email address, or other personal information publicly. Elaborate on exactly what happens after you turn on the computer so we can assist you with the correct steps.

Take care and have a great day!

[Pra23]

 

 

I cannot see sign in page for window 11.  It shows error page. But I can acess window 10 but works very slow. Please help me. 

[VikramTheGreat]

Hi @Pra23,

Thank you for sharing the images. The computer currently shows separate Windows 10 and Windows 11 entries. Windows 10 starts but runs slowly, while Windows 11 opens a Recovery error screen instead of reaching the sign-in page.

Before attempting to repair or reinstall Windows, confirm:

• What is the complete HP computer model or product number?
• Was Windows 11 installed from a USB drive as a separate installation, or was Windows 10 upgraded through Windows Update?
• Are Windows 10 and Windows 11 installed on the same drive or different drives?
• What exact error code appears on the Recovery screen? The image appears to show a code similar to 0xc0000225, but confirm the complete code as image is bit blurry.
• Are there important files in either Windows installation that have not been backed up?

A normal Windows 10-to-Windows 11 upgrade replaces the existing Windows installation. Seeing both entries can indicate a separate installation or an outdated boot entry.

First, check the computer hardware:

1. Shut down the computer.
2. Turn it on and immediately press Esc repeatedly.
3. Press F2 to open HP PC Hardware Diagnostics UEFI.
4. Select System Tests > Fast Test.
5. If the Fast Test passes, run the Extensive Test, especially the storage test.
6. Record any 24-digit Failure ID displayed.

HP recommends starting with the Fast Test and running the Extensive Test if no failure is found, but the problem continues.

If all hardware tests pass, select Windows 11 again and use the Recovery screen to open Advanced options > Troubleshoot > Advanced options > Startup Repair. Startup Repair can correct damaged system files and boot configuration data that prevent Windows from starting. A BitLocker recovery key might be required if device encryption is enabled.

Do not delete either Windows entry, format a partition, or reinstall Windows yet. Share the exact Recovery error code, how Windows 11 was installed, the HP diagnostic results, and whether the files are backed up. We can then determine whether the Windows 11 installation can be repaired or whether a clean installation is required.

HP Diagnostics page: HP PC Hardware Diagnostics | HP® Support

PC Repair: Startup Repair | Microsoft Support

Take care and have a great day!