Windows 10/11 Unable to fresh install

[Twirlzy]

Unfortunately, I haven't been able to get any further progress on this even with the original SSD that is formatted correctly. I can run the laptop on Linux and for the time being plan to, however I was wondering what other recommendations could be had? I got this only 4 years ago and replacing seems like a waste given it simply can't install windows. Is there hardware I could get to replace it and fix the issue or is it motherboard perhaps? Is it worth simply selling the parts?

Thanks

[Paul_Tikkanen]

Hi:

If you can run Linux on the notebook, I would have to assume that there aren't any hardware issues with it.

I have one other suggestion you can try and if that doesn't work, I raise the white flag of surrender.

See if using the HP cloud recovery tool will work.

You can use the HP cloud recovery tool to make a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the Cloud recovery tool software from the Microsoft Store.

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you will have to install and run the utility on another PC (as yours is not working), you will have to enter your notebook's product number in the tool's search window in order to proceed to create the recovery media.

Your notebook's product number is 1V7U4UA#ABA

[Twirlzy]

Heyo: 

So I'm trying to do the cloud recovery process and am actually getting stuck just on my pc itself with installing the cloud tool. It's telling me I need 36.98 gigs where I only have 22.96 (idk how but I'm just gonna mini tool wipe my drive and see if that helps). Do I really need a larger than 32gb drive or is this just doing the wrong process?

Thanks

[Paul_Tikkanen]

Yes, you need at least 32 GB of space because the tool is going to download a 32 GB file.

Make the recovery media on another PC that has a lot of free space on the drive, like more than 64 GB.

[Twirlzy]

Wait, should I be making this recovery media on a USB stick or on the pc itself?

[Paul_Tikkanen]

You make the recovery media on a 32 GB USB flash drive, but you will need 32 GB of free space on the PC to do it with, I believe.

[Twirlzy]

Gotcha, alright the issue is then that my drive is not the full 32gb at the moment. My PC has around 2.7tb available so there's no issue there. I'll update further when I get a large enough drive or wipe this one.

Thanks

[Paul_Tikkanen]

You're very welcome.

I think what happens is the tool downloads the large recovery image and then transfers it to the USB flash drive, so it does temporarily need a good deal of space to operate.

It's gonna take at least 20 minutes to create the drive--even on a fast PC with decent internet speeds.