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‎10-20-2022 05:48 PM

HP Recommended

I went to Windows 11 and now I am crying. Going back to Windows 10 but I have to have my installation Key. I can't reinstall proper drivers to have my touch screen back and I lost one of my USBc inputs on the side of my machine.

 

Windows 10 came with the machine when I paid for it. How and where do I get that Windows 10 installation key from because I will need it when I re-install. THANK YOU

Category:
1 REPLY 1

‎10-20-2022 06:08 PM

HP Recommended

Hello @IndianaMan 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration.

 

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1666310857288.png

ub6424_1-1666310857901.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

 

Kind regards

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