• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-07-2019 12:42 PM

HP Recommended
Product: HP Spectre x360 Convertible 15-bl1XX
Operating System: Microsoft Windows 10 (64-bit)

i had to re-install the Windows 10 due to SSD HDD fail. I couldn't find the Windows License key which came built-in with the Laptop. How i can get the key

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2019 12:46 PM

HP Recommended

Hi:

 

The product key is in the BIOS.

 

You don't need it to reinstall W10.

 

If you weren't aware, you can use the HP cloud recovery client utility to create a bootable recovery drive that will install W10, as well as the drivers and software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-07-2019 12:46 PM

HP Recommended

Hi:

 

The product key is in the BIOS.

 

You don't need it to reinstall W10.

 

If you weren't aware, you can use the HP cloud recovery client utility to create a bootable recovery drive that will install W10, as well as the drivers and software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No

‎12-14-2019 12:35 PM

HP Recommended

Really great and quick feedback. Thank you Paul.

Was this reply helpful? Yes No

‎12-14-2019 01:28 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.