-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Windows 10 Resetting Boot Loop

Create an account on the HP Community to personalize your profile and ask a question
09-22-2016 12:53 PM
Solved! Go to Solution.
Accepted Solutions
09-22-2016 04:59 PM
Please wait for the test to complete.
If the test fails, please replace the failed part.
If the test passes, boot the PC and see if reaches the desktop.
If the PC does not boot to the desktop,
Boot to BIOS by tapping F10 on your keyboard during startup, reset the BIOS or do BIOS default.
Also check if the correct date and time is displayed in BIOS.
Restart the PC again.
Boot the PC to the recovery manager by tapping F11 on the keyboard on startup.
Reset the PC again by selecting the option do not backup the files.
Before you initiate reset, please make sure you have no external devices connected.
Let me know if this works or if you need any further assistance.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
09-22-2016 01:34 PM
15 hours is too long.
Are you resetting the PC using a external device or the internal recovery partition.
If you are resetting the PC with a external device such as USB or DVD, eject it and restart the PC.
Else, boot the PC to F2 system diagnostics and run a system test before resetting the PC.
Chimney
09-22-2016 04:59 PM
Please wait for the test to complete.
If the test fails, please replace the failed part.
If the test passes, boot the PC and see if reaches the desktop.
If the PC does not boot to the desktop,
Boot to BIOS by tapping F10 on your keyboard during startup, reset the BIOS or do BIOS default.
Also check if the correct date and time is displayed in BIOS.
Restart the PC again.
Boot the PC to the recovery manager by tapping F11 on the keyboard on startup.
Reset the PC again by selecting the option do not backup the files.
Before you initiate reset, please make sure you have no external devices connected.
Let me know if this works or if you need any further assistance.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****