Windows 10 can't execute HPService.exe

[Mik6]

Hello:  My system has been taking a long time to launch Windows, and while searching log entries I found a timeout error (7009) at 30000 miliseconds while waiting for hpsrv service to connect.  In looking at my services, I see this is supposed to launch automatically, but when I try to start the service manually I receive a similar timeout error message.  The location of the file is correct (c:\windows\system32\hpservice.exe.  When I go to that location and attempt to launch it myself, I get: HP Accelerometer does not run on this version of Windows.  Is there an updated version of the accelerometer application available, and will this solve my problem?

Thank you very much -

[IT_WinSec · Accepted solution]

HI @Mik6

Thank you for posting in the HP Support forum. Welcome !

In order to fix this issue, please do the following.

1. Click on Start button

2. Type Control Panel and open it

3. Go to Programs and Features,

4. Find HP 3D DriveGuard and uninstall it

5. Restart the computer

6. Download and reinstall the app using the this version from here>> http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

Most likely the above instructions should fix your issue. In case it doesn't you will have to also update/reinstall Visual C++ redistributables >> https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Hope this helps. Let me know how it goes

[IT_WinSec]

If the above has been performed but did not help, provide details re.

- how slow your PC starts (in seconds/minutes)

- provide me with log file from Autoruns (from Microsoft) - download it from this URL => http://live.sysinternals.com/autoruns.exe

Information about the product => http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

- Save the file on your Desktop

- Run Microsoft Autoruns  with Administrator rights (right click -> Run as Administrator).

Agree with the standard license agreement from Microsoft.

- Once Autoruns is started, it will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

• Click on Options

Make sure that only the following are selected:

• Hide Empty Locations
• Hide Windows Entries

- Click on  Rescan button  or  click on File -> Refresh to rescan the system.

It will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

- Finally, click on File -> Save

Save the snapshot on the desktop in .TXT file

Open the newly created TXT log file.

Mark and Select all of the text (e.g. CTR+A), copy it and

visit http://pastebin.com/  to paste it there

Create new paste and give me the URL to see the log file.

Looking forward to your reply.

[Mik6]

Thanks for your quick response - the timeout issue is gone!  Windows is launching more quickly that it was, but still not too fast (1.5 min instead of ~2).  That was a big chunk though!

[IT_WinSec]

Thank you for your update @Mik6

I am glad your issue with HPService has been resolved.

Please, post Autoruns log file so that I see what starts along with your PC - I might be able to help you or advise on how to improve your startup speed.