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Lunix233
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Message 1 of 11
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Windows 10 does not recognize the TPM

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HP Notebook 14-ck0127tu
Microsoft Windows 10 (64-bit)

Hello,
I have a problem with the HP Notebook 14-ck0127tu with Windows 10 64-bit version 21H1 (OS Build 19043.1237)

The problem is i accidentally boot my laptop in Windows 10 version 1507,but my windows 10 is cannot detected the tpm of my laptop:( .Then i tried to find the solution like:

  • Upgrade to Windows 10 version 21H1
  • Preinstalled and upgrade my driver and bios by using HP Support Assistant
  • Reset my laptop

But nothing happened:( .The i use Powershell and use the command Get-tpm and here is the list:

 

TpmPresent : False
TpmReady : False
TpmEnabled : False
TpmActivated : False
TpmOwned : False
RestartPending : False
ManufacturerId : 0
ManufacturerIdTxt :
ManufacturerVersion :
ManufacturerVersionFull20 :
ManagedAuthLevel : Full
OwnerAuth :
OwnerClearDisabled : True
AutoProvisioning : NotDefined
LockedOut : False
LockoutHealTime :
LockoutCount :
LockoutMax :
SelfTest :

 

pls help me:( .Thank you.

 

10 REPLIES 10
Lunix233
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pls help me😭

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itsmyname
Level 8
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Message 3 of 11
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@Lunix233 --

 

TpmPresent : False
TpmReady : False
TpmEnabled : False

 

Within BIOS SETUP, does the TPM show as "enabled" ?

 

What is the model-number of your computer? How old is it? Older computers may not have TPM.

 

See: TPM is not Usable - HP Support Community - 8127495

 

although nobody responded.

 

 

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Lunix233
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I dont know the model no. But i have a picture of its serial and product no.

1633489163722962091872814623457.jpg

And my laptop is a 1 years old.

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itsmyname
Level 8
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Message 5 of 11
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@Lunix233 -- I don't know the model number.

 

Access http://support.hp.com  and click the "detect my computer" link, to obtain the exact model-number, and also to get a hyperlink to the "specifications" page for your notebook computer.

 

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mipahon356
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Access http://support.hp.com and click the "recognize my PC" connect, to get the specific model-number, and furthermore to get a hyperlink to the "determinations" page for your note pad PC.

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itsmyname
Level 8
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Is there an "echo" here?

 

‎10-06-2021 10:36 AM

‎10-07-2021 03:32 AM

 

Access http://support.hp.com and click

Access http://support.hp.com and click

 

the "detect my computer" link, to obtain the exact model-number,

the "recognize my PC" connect, to get the specific model-number,

 

and also to get a hyperlink to the "specifications" page for your notebook computer.

and furthermore to get a hyperlink to the "determinations" page for your note pad PC.

 

Hmm.

 

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Lunix233
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Message 8 of 11
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Screenshot_20211010_065311.jpg

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Lunix233
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Message 9 of 11
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Can anyone help me plsss😪😭.

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TITANIUMtv
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Message 10 of 11
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I HAVE ALSO SOME PROBLEM IN THIS WINDOWS 10....LOT OF DATA WILL CONSUME WHEN WILL NOT BROWSING....I THINK AUTO UPDATES AND BACKGROUND APPS RUNNING.....

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