Windows 10 does not recognize the TPM

[Lunix233]

Hello,
I have a problem with the HP Notebook 14-ck0127tu with Windows 10 64-bit version 21H1 (OS Build 19043.1237)

The problem is i accidentally boot my laptop in Windows 10 version 1507,but my windows 10 is cannot detected the tpm of my laptop:( .Then i tried to find the solution like:

• Upgrade to Windows 10 version 21H1
• Preinstalled and upgrade my driver and bios by using HP Support Assistant
• Reset my laptop

But nothing happened:( .The i use Powershell and use the command Get-tpm and here is the list:

TpmPresent : False
TpmReady : False
TpmEnabled : False
TpmActivated : False
TpmOwned : False
RestartPending : False
ManufacturerId : 0
ManufacturerIdTxt :
ManufacturerVersion :
ManufacturerVersionFull20 :
ManagedAuthLevel : Full
OwnerAuth :
OwnerClearDisabled : True
AutoProvisioning : NotDefined
LockedOut : False
LockoutHealTime :
LockoutCount :
LockoutMax :
SelfTest :

pls help me:( .Thank you.

[Lunix233]

pls help me😭

[itsmyname]

@Lunix233 --

TpmPresent : False
TpmReady : False
TpmEnabled : False

Within BIOS SETUP, does the TPM show as "enabled" ?

What is the model-number of your computer? How old is it? Older computers may not have TPM.

See: TPM is not Usable - HP Support Community - 8127495

although nobody responded.

[Lunix233]

I dont know the model no. But i have a picture of its serial and product no.

And my laptop is a 1 years old.

[itsmyname]

@Lunix233 -- I don't know the model number.

Access http://support.hp.com  and click the "detect my computer" link, to obtain the exact model-number, and also to get a hyperlink to the "specifications" page for your notebook computer.

[mipahon356]

Access http://support.hp.com and click the "recognize my PC" connect, to get the specific model-number, and furthermore to get a hyperlink to the "determinations" page for your note pad PC.

[itsmyname]

Is there an "echo" here?

‎10-06-2021 10:36 AM

‎10-07-2021 03:32 AM

Access http://support.hp.com and click

Access http://support.hp.com and click

the "detect my computer" link, to obtain the exact model-number,

the "recognize my PC" connect, to get the specific model-number,

and also to get a hyperlink to the "specifications" page for your notebook computer.

and furthermore to get a hyperlink to the "determinations" page for your note pad PC.

Hmm.

[Lunix233]

 

[Lunix233]

Can anyone help me plsss😪😭.

[TITANIUMtv]

I HAVE ALSO SOME PROBLEM IN THIS WINDOWS 10....LOT OF DATA WILL CONSUME WHEN WILL NOT BROWSING....I THINK AUTO UPDATES AND BACKGROUND APPS RUNNING.....