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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: computer will not shut down
Create an account on the HP Community to personalize your profile and ask a question
12-12-2019 06:51 PM
@Pateverett Welcome to HP Community!
Here are a few steps that should help your cause:
- Step 1: Go to your Device Manager. You can find this option by searching for "device manager" in Cortana, or by going through your PC Settings. Below is a complete step-by-step instruction with pictures.
- Step 2: Scroll down and expand the option named "System Devices".
- Step 3: Find the hardware named "Intel(R) Management Engine Interface".
- Step 4: Right-click on it, and click "Properties".
- Step 5: Go the tab named "Power Option".
- Step 6: Finally, uncheck the option that allows the computer to save power.
- Step 7: Click on OK, and try to shut down your PC as normal.
There you have it!
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
12-13-2019 12:00 PM
@mebskivt please update your BIOS, Chipset and graphics card drivers using the HP website, if you aren't able to find the appropriate updates on it, please make use of the HP support assistant and install all relevant updates,
The option should then be available for us, let me know how that pans out.
Riddle_Decipher
I am an HP Employee
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