Windows 10 fresh installation on the HP Stream Laptop

[TeresaHH]

I wiped my drive. I begin to install Win 10 & it asks for a Driver. I have download all the drivers for a HP Stream 11 - d010wm and tried all with no success. Does anyone know what driver Win 10 is asking for & the link to download?

[Jeet_singh]

Hi @TeresaHH,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with Windows 10 installation on your HP stream notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

How are you trying to install Windows 10? Is it a retail copy of Windows or OEM?

After going through the product specifications found that you had Windows 8.1 installed on your PC. So did you install Windows 10 using the upgrade option or have you installed a retail copy of Windows.

If you have installed a retail copy of Windows, then I would suggest you download and install the drivers from our HP support website, using this link: https://support.hp.com/in-en/drivers/selfservice/hp-stream-11-d000-notebook-pc/7372144/model/7563443

If you are having issues with the PC, I would suggest you contact our HP phone support so that they can go ahead and help you ship out a set of recovery media which would be for Windows 8.1 and once you have installed the Operating system and if you have upgraded to Window 10 before July 29, 2016, then  you can go ahead and upgrade to Windows 10 without any issues.

I hope this helps. Let me know how it goes for further assistance.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

[TeresaHH]

Thanks very much, but I have done that and Win 10 says none are what it is looking for. Do you know which one specifically it needs first? That is my problem. It is a retail copy with a MS key.

[kyle_b · Accepted solution]

Instead of using the retail copy, you might try downloading the Windows 10 install media from Microsoft here and creating your own install media, this has worked on the Stream laptops in the past without prompting to install a driver.

[TeresaHH]

This seems to have worked with a slight variation. Booted off old Win 10 media, then when driver request popped up switched to this newer one. Thn it worked. Not sure why, but it would not boot off new media. In the end got it all updated and wided all the old partitions again. Thanks for the help & see you around the neightborhood!!!!

[Jeet_singh]

Hi @TeresaHH,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[TeresaHH]

Am having one last issue with the Touchpad, as the driver appears to not be working. Any known solutions? Most I have read do not look like they are reliable.

[Jeet_singh]

Hi @TeresaHH,

As I understand you are having issues with the touchpad not working, don't worry we'll work together to help you find a solution.

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

 
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

• At a command prompt, type the following command , and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

• Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

• Troubleshoot the devices and drivers in Device Manager. 
  NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

• When you finish troubleshooting, close Device Manager. 

• Type exit at the command prompt. 
   
  Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

[TeresaHH]

Hi thanks again for the help, but this did not work. Turns our you have to load the Intel Serial IO Driver without Conected Standby Support for Win 10 64-bit. Once this is loaded the Touchpad in recognized by the computer and will work. Required  reboot, but works fine now.

[Jeet_singh]

Hi @TeresaHH

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,