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‎01-22-2020 10:34 AM

HP Recommended
Product: HP ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

I tried a lot to dual boot windows and ubuntu but it's not working , so due to some pressure from my faculty to have ubuntu16 I have moved completely into ubuntu by erasing orginal windows installation,now can someone help me in recovering my orginal windows installation to my laptop,things that I have are microsoft account and HP product information,Please help me !

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2020 11:16 AM

HP Recommended

Hello
before any modification it was necessary to create the factory reinstallation kit, now this is no longer possible!
We can try to check if the pc is compatible:

https://support.hp.com/ca-en/document/c06162205

otherwise use an iso windows directly but no preinstalled software it will be necessary to recover the drivers and certain programs from the product page

https://www.microsoft.com/en-us/software-download/windows10

https://support.hp.com/us-en/drivers

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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1 REPLY 1

‎01-22-2020 11:16 AM

HP Recommended

Hello
before any modification it was necessary to create the factory reinstallation kit, now this is no longer possible!
We can try to check if the pc is compatible:

https://support.hp.com/ca-en/document/c06162205

otherwise use an iso windows directly but no preinstalled software it will be necessary to recover the drivers and certain programs from the product page

https://www.microsoft.com/en-us/software-download/windows10

https://support.hp.com/us-en/drivers

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
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