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kozaking Tutor
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Windows 10 prompts for signon, then goes nowhere

HP G72 laptop
Microsoft Windows 10 (64-bit)

I cannot get past the signon screen; it tries then goes back to signon again. I did a hard reset(remove battery, hold power for 15 seconds, replug AC and turned on) but no different. I hit ESC at reboot, tried F11(recovery) and that failed. I tried hitting F8 at startup to get to safemode but that never showed the options.

Some of the errors I see after going into ESC menu:

Product id: XH002UA#ABA

Hard disk 1

Failure id: GU139X-5948B4-9XL03F-60SP03

Short DST: Failed

 

Also got -> Bad_system_config-info

 

I would think my harddrive is ok since I get the signon screen, can enter my password, and I see my photo.

Any ideas is much appreciated..

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Windows 10 prompts for signon, then goes nowhere

Hello kozaking,

 

The reason that you are unable to enter the initial screen after you have inserted the correct credentials is that there is a problem with loading the operating system of the laptop. It could be caused by either non operating hardware or software error.

Usually the combination of digits and letters mean that the hard drive has failed and needs replacement. My advice is, if the laptop is out of warranty, to take out the hard drive of the bay and to connect it to another PC as an external. You can do that by putting the HDD in an external case or through a SATA-USB cable. If the drive is spinning correctly and can be recognized on the other place, then the failure is with the motherboard itself.

 

Cheers.

Western Digital representative
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kozaking Tutor
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Windows 10 prompts for signon, then goes nowhere

Somehow after multiple restarts and trying but failed to run a windows 10 emergency version from my USB I got my windows 10 to come up all the way. It was up for 2 days and all I did was close the lid and it went all blank and would not restart again past the signin logo screen.

This same issue(no restart upon closing the lid) recently happened to my 2nd laptop. There must be a common problem here. The last thing I downloaded was Panda virus software, but I removed it when I got this problem.

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kozaking Tutor
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Windows 10 prompts for signon, then goes nowhere

I found my problem. It was a recent Microsoft update.

Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3206632)

Installed on 12/13/16 was bad.

 

So I found and replaced with:

Security Update for Adobe Flash Player for Windows 10 Version 1607 (for x64-based Systems) (KB3209498) which came available 12/20/16

 

Now my PC will go beyond the signon and load Windows 10.

 

Final question I have: I want to be able to choose my own time and updates to download like in olden days. Cannot I do that anymore? All the choices I see on the Settings Update & Security do not have that choice.

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Windows 10 prompts for signon, then goes nowhere

kozaking

 

Sorry, but the simple answer is NO.  With Win10, MS removed the capability to select (or deny) individual updates.

 

There is a way to DEFER them, but it involves setting your Window Updates to "metered connection" -- and that automatically prevents them from downloading.

 

But, they will download and install eventually, there's just no way around that.

 

Welcome to Windows 10!

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
kozaking Tutor
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Windows 10 prompts for signon, then goes nowhere

Too soon to acknowledge my problem fixed. Still cannot get past the logon . I even downloaded the windows.iso for windows 10 and tried every option, but no luck. I thought the Windows.iso from Microsoft would reinstall windows 10, but it does not.

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