Windows 10 recovery media

[Devlindj]

My notebook crashed and had to have a hard drive replacement.  But I have no recovery media, so how do I reload Windows 10 and all the needed drivers on to the new hard drive?

HP 15-ay000 Notebook PC series (Touch)

Serial number: [Personal Information Removed]

Product number:X7W84UA #aba

Model: 15-ay014dx

Thank you!

[Paul_Tikkanen]

Hi:

See if your PC is supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

[Devlindj]

I tried to create a USB recovery using that tool, but because the hard drive was bad, it could never make it through before giving me a blue screen of death and then crashed completely. So I have no way of downloading the media.  

Is there any other way of getting a recovery DVD?

Thank you!

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Yes there is, but you are going to pay this 3rd party vendor for recovery media, since HP no longer sells it directly.

Computer Surgeons - Windows 10 Home - 64 Recovery Kit Part Number L36701-001 For Notebook Model Numb...

[Devlindj]

Thanks for the info estimation point I'm going to try it. Although last time I tried to reload it from a USB, it kept trying to boot from the DVD even though I changed it in the Bios settings.  But I'm thinking the crash during the attempt to make the USB corrupted it. This is the best lead I have so far. Thank you! 

[Paul_Tikkanen]

You're very welcome.

To boot from the USB flash drive, have the W10 USB in a USB port.

Turn on or restart the PC.

Immediately press/tap the ESC key to get the menu of options.

Select the F9 boot options menu, and from that, select the USB flash drive, and press the Enter key.

The PC should then boot from the flash drive.