• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Envy Model # 4-1043CI
Microsoft Windows 7 (64-bit)

While attempting to upgrade the operating system from Windows 7 to Windows 10, the laptop locked up about 4 hours into it.  Now, after many attempts, I am getting the blue screen of death. I have tried all the on-line advice to recover to default settings with no luck.  The only option I see is to boot from the EFI File, but I don't know of a good USB execution file that will work.  Any help would be appreciated.

1 REPLY 1
HP Recommended

@GB360 

The problem you're likely encountering is that the Win10 upgrade is known to corrupt the HP recovery information making any kind of internal recovery impossible now.  Additionally, HP no longer carries recovery media, so there is no way to order it from them.

 

You can try using Windows images downloaded using the tool from this site:

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Click the Download: Windows-ISo-Download.exe link. This will download that file to your PC. Double-click that file to run it.

Download the tool, run it, and do the following:
1) Select Windows 7 at the upper right
2) Under Select edition, select SP1 OEM -- this is the same as the HP OEM edition
3) Click the Confirm button
4) Select the product language, click confirm button
6) Select either the 64-bit or 32-bit download
7) Select a folder to save the file -- it's downloading 4GB or so of data, so that will take a while depending on the download speed. The progress bar might not show any progress but when the download is nearly done, a window will pop open indicating the ISO file is being moved from a temporary download directory to the folder you selected. The screen will then say Download Complete.

Once you have this, you have a choice of media to create:
1) If you can boot from CD, download and install ImgBurn and use the Write Image to Disk option to create a bootable DVD.
2) If you can boot from USB, download and install RUFUS and use the option to create a bootable USB stick from the ISO file.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.