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    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Windows 10 update fail

HP Recommended
Envy Model # 4-1043CI
Microsoft Windows 7 (64-bit)

While attempting to upgrade the operating system from Windows 7 to Windows 10, the laptop locked up about 4 hours into it.  Now, after many attempts, I am getting the blue screen of death. I have tried all the on-line advice to recover to default settings with no luck.  The only option I see is to boot from the EFI File, but I don't know of a good USB execution file that will work.  Any help would be appreciated.

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HP Recommended

@GB360 

The problem you're likely encountering is that the Win10 upgrade is known to corrupt the HP recovery information making any kind of internal recovery impossible now.  Additionally, HP no longer carries recovery media, so there is no way to order it from them.

 

You can try using Windows images downloaded using the tool from this site:

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Click the Download: Windows-ISo-Download.exe link. This will download that file to your PC. Double-click that file to run it.

Download the tool, run it, and do the following:
1) Select Windows 7 at the upper right
2) Under Select edition, select SP1 OEM -- this is the same as the HP OEM edition
3) Click the Confirm button
4) Select the product language, click confirm button
6) Select either the 64-bit or 32-bit download
7) Select a folder to save the file -- it's downloading 4GB or so of data, so that will take a while depending on the download speed. The progress bar might not show any progress but when the download is nearly done, a window will pop open indicating the ISO file is being moved from a temporary download directory to the folder you selected. The screen will then say Download Complete.

Once you have this, you have a choice of media to create:
1) If you can boot from CD, download and install ImgBurn and use the Write Image to Disk option to create a bootable DVD.
2) If you can boot from USB, download and install RUFUS and use the option to create a bootable USB stick from the ISO file.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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