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Locked

‎12-07-2020 04:16 PM

HP Recommended
Product: HP ProBook 470 G5 Notebook PC; p/n 2UB59EA
Operating System: Microsoft Windows 10 (64-bit)

The pre-installed Windows 10 upgrade to version 20H2 has just been completed. An automatic reboot occurred. On the desktop, I am invited to enter my password. However, my fingerprints are not recognized. I forgot the password, because for a long time I used only fingerprints. So I can't use my laptop.

Two requests:

1) how to fix the consequences of updating the version of Windows 10, so that previously registered fingerprints are recognized again;

2) how to restore or replace my password with a new one.

Vic
1 REPLY 1

‎12-09-2020 04:23 PM

HP Recommended

Hey @VicBysov 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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