Windows 10 x64 won't Troubleshoot

[Gyypsy12]

a few days ago my optical drive went wacky. I went to control panel to look at "devices" and it said my OMEN needed troubleshooting. But it wouldn't complete the Troubleshoot process. Said "Unexpected Error."  but I went ahead and replaced the optical drive, which now seems to be working just fine, and I went back to Control Panel and it said the computer needs Troubleshooting. But still when I try to do that the process can't complete.  Any ideas?

THANKS!

Chris

[Jeet_singh]

@Gyypsy12,

Thank you for posting your query on HP Community,

Let's try these steps here: 

I would suggest you run the Windows update troubleshooter.

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Let me know how it goes for further assistance!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!