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‎08-15-2024 01:02 PM

HP Recommended

Hi Resistancia

  Is there any reliable youtube instruction for re-install windows 11 to the HP laptop. Currently, I still cannot obtain my software and driver after enter my product number and service number. I have sent an email to HP and try to ask them why I cannot obtain the corresponding driver and software with the corrected Serial number and product number. Note my HP product doesn't have #ABC or #ABM in my order.

 

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‎08-15-2024 01:09 PM

HP Recommended

 

you don't understand what a product number or SKU is, please look on the back of the lid of the laptop for that number

 

Find product and serial numbers for HP PCs, printers, and accessories | HP® Support

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‎08-15-2024 01:35 PM - edited ‎08-15-2024 02:21 PM

HP Recommended

This is the serial number and product number but the system cannot find the software and driver. This is the first time I experienced this problem from HP.

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‎08-15-2024 01:37 PM

HP Recommended

try contacting HP and have them send you an installation USB.

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‎08-15-2024 01:45 PM

HP Recommended

Hi:

  What's the phone number I should call for asking the USB installation?

David

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‎08-15-2024 04:54 PM

HP Recommended

You must first verify that you are under warranty and then show the contact methods.

Official HP® Laptop & Desktop Computer Support

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