• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY 17.3 inch Laptop PC 17-cr0000 (538A1AV)

While trying to clean install windows 11 on my hp envy 17 laptop it asks for drivers.

An online guide from HP suggests that the Intel Rapid storage Technology drivers are missing, but unfortunally they are not provided in the download page of the PC.

Does someone know where to get the correct version of the drivers I need?

 

5 REPLIES 5
HP Recommended

@ilball,

 

Your notebook comes with an Intel 12th gen processor.  you can download Intel RST driver from the link in the discussion below. This IRST driver is good for intel Core 11th -13th gen processors. Follow the detailed instructions in the discussion to complete the Windows installation.

Solved: Re: Can't find drivers for kioxia 256gb ssd while doing a fr... - HP Support Community - 905...

HP Recommended

Thank You for your kind reply.

I got the procedure right but unfortunately the windows setup program says that none of the drivers included are compatible with the hardware.

HP Recommended

Does the F6 folder you extracted have the following 5 files?

Intel RST.png

 

If you clicked on Load Driver -> Browse -> c:\usb drive -> F6 folder, you should've seen the following two drivers. Make sure the box on the lower left corner is checked to display compatible drivers. Try downloading the driver and start the process all over again.

IMG_20231219_201355060.jpg

 

See this post below. When this person tried to install RST driver on the Intel 13th gen processor platform, the person didn't see the driver in the beginning but was able to install it.

Solved: Rapid Storage Technology driver for HP 250 G10 - HP Support Community - 9040471

 

If you still have the problem, I suggest you use a different usb drive. See this post below.

Solved: Cannot clean install windows 10 to laptop, intel chipset rst... - HP Support Community - 912...

 

If the problem still is not solved, you need to use HP Cloud Recovery Tool to reinstall Windows. Let us know how it goes.

 

 

 

HP Recommended

The files are present and i tried with multiple USB drives.

Sill no luck, as you can se it says that no new drivers are found.

IMG_2939.png

How can i us Hp cloud recovery since this PC is currently running Linux?

HP Recommended

Ok so, did you select either the second or 4th driver file and click Enter to display the storage drive? They seem to be right .inf files for IRST VMD driver. 

 

You can use HP Cloud Recovery Tool to create a bootable recovery usb drive if your model came with Windows factory-installed. Provide your full product number in the link below. If it is supported, the link will show the MS download link for the recovery tool.

Cloud Recovery (d34z73bbtpzgej.cloudfront.net)

 

You can use this link for how to use the tool.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | undefined

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.