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HP Recommended

I am facing an issue that many people with the driver Intel RST VMD Managed Controller 09AB is troubleshooting or dealing with. I had this issue a cuple of months ago and I solved it in the same that many have done, using the a Windows 11 USB boot installation with the driver or folder from the HP support web page and also from Intel web page, manually load the driver from the driver folder. This solution worked but now it´s not working. I am using the same driver and new one but the same result. It didn´t load the driver and then BSOD. Maybe a Windows Updated was applied and probably is the culprit, but I can´t confirm it. The laptop has BIOS F.21. My laptop is a 

Envy 15-ep1000 series with SSD (Intel).

 

At this point, I don´t know what else to do to get access back and start the operating system normally.

 

I searched and researched about this issue everywhere, but I have not luck.

 

Any information will be appreciated. Any way to contact HP support that is not a limied chatbot.

 

Regards and thanks

1 REPLY 1
HP Recommended

@Neoreloaded,

 

If your notebook came with Windows preloaded, you could use HP Cloud Recovery Tool that creates a bootable recovery usb drive that installs Windows and drivers including IRST drivers, restoring the hard drive to a factory state.

 

This document shows how to use the cloud recovery software.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

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