Windows 11 malfunction. My notebook said "preparing windows" and now everything is gone

[Rocío99]

Hi, I need some kind of urgent help with this problem. Last monday, august 4th, I turned on my notebook that I've had for a year now and it said "preparing windows", took a lot of time and when the desktop showed, it was as if it was a brand new purchased notebook. Everything I had was not there anymore, but the apps I had installed were still there, just not showing. It was impossible to restore the older version of windows so apparently it's not that windows updated, the last update was in july 23rd. At the moment I solved the problem by reinstalling windows but lost an important word file for my undergraduate thesis.

I thought that was it, everything came back to normal, the apps showed again, and some files too. But today, august 8th it happened again. I think it's related to some HP software or malware, but I don't know anything about this, and I just tried everything from the HP Support app and web page. In addition to that, the application and browser control shows that there's actions required needs but it won't open when I click it.

I'm sorry if something is badly written, I'm not native in english. Please if someone knows the definitive solution for this problem I will be inmensely grateful, I really don't know what's going on and I need to keep going with my thesis but I'm afraid to lose more files.

[Kuroi_Kenshi]

Hi @Rocío99,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,