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‎02-14-2017 03:34 AM

HP Recommended
Product: Compaq Presario CQ57-438SR
Operating System: Microsoft Windows 7 (64-bit)

My laptop came with a preinstalled Windows 7. I had to completely reformat the drive. Can I restore the OS is now?
When i try to download  Windows 7 from the Microsoft site with my Product Key -  following error: 

 

the product key you entered appears to be for software pre-installed by the device manufacturer. please contact the device manufacturer for software recovery options

 

how can i go back to what was pre installed on my PC without having to buy a copy of windows 7?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2017 03:47 AM

HP Recommended
Hi,


See if Paul_Tikkanen 's suggestion in this thread work for clean installation of Windows 7: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/td-p/592555...

You need Windows 7 Home Basic 64 bit.


Regards

Visruth

View solution in original post

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2 REPLIES 2

‎02-14-2017 03:47 AM

HP Recommended
Hi,


See if Paul_Tikkanen 's suggestion in this thread work for clean installation of Windows 7: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/td-p/592555...

You need Windows 7 Home Basic 64 bit.


Regards

Visruth
1 person found this reply helpful
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‎09-22-2018 10:00 AM

HP Recommended

but i have 32 bit

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