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‎06-30-2019 10:37 AM

HP Recommended
Product: Pavilion 17-f010us
Operating System: Microsoft Windows 8.1 (64-bit)

System Specs:

 

HP Pavilion 17-f010us 

O/S: Windows 8.1 (Version 6.3 Build 9600) 64-Bit

CPU: AMD A6-6310

RAM: 4GB

 

I just got finished restoring the laptop to Factory via the BIOS utility. I have removed most of the excess bloatware and am attempting to update the O/S. However, nothing  happens when I run Windows Update. It just keeps "thinking and thinking" but never stops to list the necessary updates.

 

The ONLY update that shows up as being installed post-restoration is KB3020370 titled "Update the copy of the Cmitrust.dll file in Windows".

 

I have tried downloading a security roll up dated 12-2016 (KB3205401)  for stand-alone installation and it does the same thing. The progress bar just rolls and rolls but never actually beings the installation routine.

 

Any ideas or suggestions in this area would be greatly appreciated.

Jeremy D. Crockett
1 REPLY 1

‎07-02-2019 05:37 AM

HP Recommended

Hello @GatorBytes 

 

Thank you for posting in the HP Support Community.

 

 

Note that Windows Update may sometimes be slower on a newly installed/restored PC because there are many updates to install. Consider potential 3rd party applications interference.

 

Let me know how it goes - provide as many details as possible.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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