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‎10-19-2017 02:26 PM - edited ‎10-19-2017 04:47 PM

HP Recommended
Product: HP Spectre x360 - 15-bl012dx
Operating System: Microsoft Windows 10 (64-bit)

After the latest (Windows 10 Fall Creators Update, W10 Pro, version 1709), when I power up my Spectre, Windows Hello scans me and recognizes me normally ("Hello, James Janner") but then reverts to the login screen, when I can only login with my pw or PIN. Restart and HP Support Assistant don't indicate any problems or driver updates.

 

Update: Windows Hello operates normally when waking laptop from sleep (I am quickly taken to my desktop after a quick recognition by Windows Hello). However from a locked state a message appears after recognition ("Hello, James Janner! Dismiss the lock screen to sign back into Windows"). When I do so with a dismissive swipe I arrive at my desktop. Weird.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2017 04:46 AM

HP Recommended

Thank you for your suggestions. In my case, I solved it a few minutes ago by trying a suggestion from elsewhere in the forum: In BIOS, clearing TPM (it's status was already enabled). Laptop required one reboot after booting from BIOS setting change for Windows Hello to behave normally.

View solution in original post

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3 REPLIES 3

‎10-19-2017 08:41 PM

HP Recommended

Thought it sounds more like a Windows problem- do you have the latest camera driver from your Support page? It is the first in list under Driver-Addon:

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-bl000-x360-convertible-pc/13823372/mo...

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‎10-19-2017 08:52 PM

HP Recommended

The poster here seems to have solved it on his laptop:

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Hello-is-not-working-since-inst...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎10-20-2017 04:46 AM

HP Recommended

Thank you for your suggestions. In my case, I solved it a few minutes ago by trying a suggestion from elsewhere in the forum: In BIOS, clearing TPM (it's status was already enabled). Laptop required one reboot after booting from BIOS setting change for Windows Hello to behave normally.

Was this reply helpful? Yes No
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