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10-19-2017 02:26 PM - edited 10-19-2017 04:47 PM
After the latest (Windows 10 Fall Creators Update, W10 Pro, version 1709), when I power up my Spectre, Windows Hello scans me and recognizes me normally ("Hello, James Janner") but then reverts to the login screen, when I can only login with my pw or PIN. Restart and HP Support Assistant don't indicate any problems or driver updates.
Update: Windows Hello operates normally when waking laptop from sleep (I am quickly taken to my desktop after a quick recognition by Windows Hello). However from a locked state a message appears after recognition ("Hello, James Janner! Dismiss the lock screen to sign back into Windows"). When I do so with a dismissive swipe I arrive at my desktop. Weird.
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10-20-2017 04:46 AM
Thank you for your suggestions. In my case, I solved it a few minutes ago by trying a suggestion from elsewhere in the forum: In BIOS, clearing TPM (it's status was already enabled). Laptop required one reboot after booting from BIOS setting change for Windows Hello to behave normally.
10-19-2017 08:41 PM
Thought it sounds more like a Windows problem- do you have the latest camera driver from your Support page? It is the first in list under Driver-Addon:
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10-19-2017 08:52 PM
The poster here seems to have solved it on his laptop:
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10-20-2017 04:46 AM
Thank you for your suggestions. In my case, I solved it a few minutes ago by trying a suggestion from elsewhere in the forum: In BIOS, clearing TPM (it's status was already enabled). Laptop required one reboot after booting from BIOS setting change for Windows Hello to behave normally.
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