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‎10-23-2024 10:04 AM

HP Recommended
Product: HP EliteBook 840 G8 Notebook PC (687L7AV)
Operating System: Microsoft Windows 11

I'm trying to set up Windows 11 Hello, but the system says the camera is not compatible. 

 

Is that correct? 

 

If so, can it be fixed?

 

Thanks

John Purdy
Duluth, Georgia
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2024 10:42 AM

HP Recommended

Hi @Gunsmaoke 

 

It is an optional, to verify this enter the Device Manager, go to Camera and see if you have an HP IR, if you don't have it you don't have a camera for facial recognition.

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

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3 REPLIES 3

‎10-23-2024 10:42 AM

HP Recommended

Hi @Gunsmaoke 

 

It is an optional, to verify this enter the Device Manager, go to Camera and see if you have an HP IR, if you don't have it you don't have a camera for facial recognition.

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
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‎10-24-2024 07:50 AM

HP Recommended

Thank you for the fast response.

 

This confirms another's response.  It also explains why it was such a great deal at the time.  I'm retired, so all the special features I would have wanted when employed selling IT products, especially HP, are no longer needed.

John Purdy
Duluth, Georgia
1 person found this reply helpful
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‎10-24-2024 08:57 AM

HP Recommended

You're welcome, happy to help

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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