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‎10-05-2022 03:21 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg0000 (172Z8AV)
Operating System: Microsoft Windows 11

When I try to update Windows 11 (as suggested by the windows update app) the downloading process is very slow and it causes overheating. The laptop also overheats during normal functions sometimes since I cannot update. 

 

2022-09 Aggiornamento cumulativo per Windows 11 per sistemi basati su x64 (KB5017383)

Errore di installazione - 0x80071a91

 

2022-09 Anteprima dell'aggiornamento cumulativo di .NET Framework 3.5, 4.8 e 4.8.1 per Windows 11 per x64 (KB5017497)

Errore di installazione - 0x80071a91

 

2022-09 Aggiornamento cumulativo per Windows 11 per sistemi basati su x64 (KB5017328)

Errore di installazione - 0x80071a91

 

Can you help? My laptop is not working fine because of this missing update. Thanks.

 

Valentina

 

1 person had the same question
33 REPLIES 33

‎10-05-2022 03:32 AM

HP Recommended

Hello @valentinamonsu 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎10-05-2022 03:58 AM

HP Recommended

OS Name: Microsoft Windows 11 Home

Version: 10.0.22000 build 22000

System Model: HP Pavilion Laptop 15-eg0xxx

System SKU: 304K6EA#ABZ

Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 2803 Mhz, 4 core, 8 processori logici

BIOS: Insyde F.30, 11/03/2022

 

Is that enough? Let me know if you need more details. Thanks,

 

Valentina

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‎10-05-2022 04:02 AM

HP Recommended

Hello @valentinamonsu 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.40 Rev.A9.5 MBJul 15, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.D0.5 MBMar 22, 2022Download

Intel Dynamic Tuning Driver

8.7.10700.22502 Rev.D7.5 MBMar 25, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.E18.3 MBJul 1, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.E0.8 MBJul 22, 2022Download

 

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

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‎10-05-2022 04:06 AM

HP Recommended

If I follow your instructions about the BIOS is there any risk of losing files saved in my laptop?

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‎10-05-2022 04:12 AM

HP Recommended

Hello @valentinamonsu 

 

No you hard drive data is not affected, it's HP standard maintenance of the computer.

 

Kind regards

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‎10-05-2022 06:26 AM

HP Recommended

Hi. I did everything and the bios updated quite quickly. After rebooting several times the necessary update is still missing. 

Attached is a screenshot.

 

wind update error.jpg

 

Where it says "download in corso" it also failed (same error).

 

Above it says that important security updates are missing.  I am not sure what it is about but I have also found this problem:

sicurezza disp.jpg

 

Can you help? Updating the bios unfortunately did not solve the problem which is, I cannot update Windows as requested. 

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‎10-05-2022 06:46 AM

HP Recommended

Hello @valentinamonsu 

 

At what time (date) did the Windows Update last work? Please check the <Windows Update history> and send screenshot.

 

Kind regards

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‎10-05-2022 06:52 AM

HP Recommended

05-2022

 

last win update.jpg

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‎10-05-2022 07:04 AM

HP Recommended

Hello @valentinamonsu 

 

(1) Information:

Last sucessful Windows Update was 12/05/2022

First Windows Update error was 28/09/2022

 

ub6424_0-1664974670920.png

 

(2) Please check <Windows integrity>

 

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(3) Restart Windows

(4) Please report your results

 

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