Windows Update and Thread Stuck Device Driver Blue Screen

[DinethShanG]

I had facing to the problem that display "thread Stuck Device Driver". Due to that Reason I installed Microsoft Windows 2004 and Update all Drivers from the manufacturer sites such that HP, Realtek, Intel, AMD and etc... But the Problem was same as previous. Then I updated it Windows 20H2 and Updated drivers. Still problem was same as before.

Then I have Asked from the Community and They suggested me to Factory reset my Device using HP Recovery Tool. And then I installed drivers from only HP support assistant (Drivers Suggested by HP). After the Windows 1909 update HPSA doesn't release any driver update I have attached snapshot here. As well as Windows Update Service doesn't release Windows 2004 update to my laptop. snapshot attached here. However the still i have the same issue with that blue screen when doing graphic intensive work or CPU intensive work or Randomly. Then I have update the BIOS (version f.22)  manually as well.

I have to tell that at the beginning of this I have to face to issue that when I restart my laptop I have to wait long Blank Screen (but still power indicator is on) which never end. Still I have that issue in every step that I mentioned above.

[WAWood]

@DinethShanG 

I'm sorry that you are having so much trouble with your laptop.

I was likely the person who recommended that you do a factory reset -- and my motivation for that is the fact that with a PC with switchable graphics, such as yours, the only video drivers that are reliable are those from HP.  Thus, doing a factory reset would automatically install and load those drivers.

As to the Windows version, HP does not tell us what version of Windows runs on each laptop, nor do they tell us what version was originally installed.  In your case, it looks like that version was 19.09.  And, since you are not seeing an update for  20.04, the that update is likely being BLOCKED by Microsoft, and that is probably due to the graphics situation.

We can do nothing about that because we can't force MS to release the block on your model PC, and we can't pressure HP into writing drivers for newer Windows versions.

You said you tried newer Windows versions on your own and those did not fix the issue.  But -- did you back off the HP drivers before those installs and restore them afterward?  Since you did not mention this, I am guessing you did not.  If your forced the newer Windows versions through your own installs, you did NOT get HP video drivers -- and that could be a major basis for seeing no improvements.

So, I suggest the following:

1) Follow these directions for backing off the HP drivers on your PC:  https://www.tenforums.com/tutorials/68426-backup-restore-device-drivers-windows-10-a.html

2) Install a newer version of Windows from the media you used before

3) Restore the HP drivers from the backup you made.

See if that makes any difference.