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HP Recommended
OMEN by HP Laptop 15-ce0xx
Microsoft Windows 10 (64-bit)

Okay so i have Omen by HP laptop 15-ceOxx. It’s been years and it was working fine but suddenly from 3,4 months.  The windows keeps getting crashed or won’t boot. I’m working on it and suddenly a blue screen appears and says “Recovery”  Device needs to be repaired and then it the windows won’t boot.  Gets stuck on black screen. I go to shops and they say. There’s no problem and then they install new windows and again after hardly 1 week. The windows vanishes. Same pop up. I got it install windows for 5th time now and same thing happened again.  The tech guys even checked the hardware, like hard disk SSD etc. they say everything is fine. Won’t happen again but it happens every time. Please help me solve this issue. I can’t do this every week and have a lot of work to do on it.  I’m attaching pictures below (blue screen picture is when it starts all this and won’t boot) 

 

AF237074-0EF4-4035-9B8B-464C6892AF6F.jpeg

2 REPLIES 2
HP Recommended

Hello @noobMaster699 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Test <all> hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

 

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
HP Recommended

I’m already doing it but it will take some time to complete. 
although i did diagnose my laptop from those hp diagnostic apps and all that while windows was working.  Their result was also good ‘no issue found’

image.jpg

Diagnostic/Health apps only show one pop up and it was about the battery, to change it.  But this can’t be issue right ?!

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