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08-03-2022 03:08 PM - edited 08-03-2022 03:10 PM
Okay so i have Omen by HP laptop 15-ceOxx. It’s been years and it was working fine but suddenly from 3,4 months. The windows keeps getting crashed or won’t boot. I’m working on it and suddenly a blue screen appears and says “Recovery” Device needs to be repaired and then it the windows won’t boot. Gets stuck on black screen. I go to shops and they say. There’s no problem and then they install new windows and again after hardly 1 week. The windows vanishes. Same pop up. I got it install windows for 5th time now and same thing happened again. The tech guys even checked the hardware, like hard disk SSD etc. they say everything is fine. Won’t happen again but it happens every time. Please help me solve this issue. I can’t do this every week and have a lot of work to do on it. I’m attaching pictures below (blue screen picture is when it starts all this and won’t boot)
08-03-2022 03:28 PM - edited 08-03-2022 03:29 PM
Hello @noobMaster699
Sorry to hear that you are having problems ... and I would like to help you.
(1) Test <all> hardware Using the HP PC Hardware Diagnostics (UEFI)
https://support.hp.com/us-en/document/c04499777
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(2) Please report your results
08-03-2022 03:39 PM
I’m already doing it but it will take some time to complete.
although i did diagnose my laptop from those hp diagnostic apps and all that while windows was working. Their result was also good ‘no issue found’
Diagnostic/Health apps only show one pop up and it was about the battery, to change it. But this can’t be issue right ?!