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‎02-16-2021 07:23 AM

HP Recommended
Product: Pavillion x360
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

My laptop windows failed to start. It says that i have to install operating system, my problem is that i've already lost the disk.

 

Please advise what to do.

Thanks

Louie2128

3 REPLIES 3

‎02-16-2021 07:42 AM

HP Recommended

Hi:

 

First run the hard drive diagnostics test in the BIOS (F2) and if the drive passes the test, you can reinstall W10 by using the cloud recovery tool on another Windows PC running W7 64 bit or newer to create the bootable USB recovery drive with.

 

Here is an info link for how to use the HP cloud recovery tool...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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‎02-16-2021 07:44 AM

HP Recommended

Try to run the test, the result was no hard drive found

Was this reply helpful? Yes No

‎02-16-2021 07:46 AM

HP Recommended

Not good.

 

Try the cloud recovery tool and if it also can't find a hard drive, you will probably need to replace the drive unless the motherboard's drive controller has failed.

 

Consult the service manual for your specific model notebook for the hard drive removal and replacement procedure.

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