-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Windows installation problem

Create an account on the HP Community to personalize your profile and ask a question
09-02-2019 07:10 AM
Hi I have been trying to install windows several times on my compaq notebook and the preparation of the setup takes too much time than usual and even if the installation process complete it restart the notebook and go to windows logo to say windows installation not completed which puts the notebook in a booting loop.
09-02-2019 07:13 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe
09-02-2019 07:42 AM
Hi
If you don't want help then I can and will put you on ignore.
Tell us about what you have tried, and what, if any, remedies were then tried.
A generic statement that windows wont install on a PC that is probably several years old, is not a very good starting point.
Step 1 would be engage brain and check/prove that the HDD you are trying to install to is fit for purpose.
Hence the Diagnostic.
BYE.