• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Gaming 15-dk2000 Laptop PC (2P2A0AV)
FreeDOS

I have this problem and don t get solved idk what to do anymore

 

1-28.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

If your notebook has an Intel 11th gen core processor, there is a special process needed to clean install W10/W11 on notebooks with the Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135979.exe 

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp135979), and copy that folder to your USB flash drive, and continue with the instructions.

 

Then you can install the drivers and available software from the support page.

 

HP Pavilion Gaming 15-dk2000 Laptop PC (2P2A0AV) Software and Driver Downloads | HP® Customer Suppor...

View solution in original post

11 REPLIES 11
HP Recommended

Hi:

 

If your notebook has an Intel 11th gen core processor, there is a special process needed to clean install W10/W11 on notebooks with the Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135979.exe 

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp135979), and copy that folder to your USB flash drive, and continue with the instructions.

 

Then you can install the drivers and available software from the support page.

 

HP Pavilion Gaming 15-dk2000 Laptop PC (2P2A0AV) Software and Driver Downloads | HP® Customer Suppor...

HP Recommended

i have i5-11300h or i5-11400h yes a 11th gen

HP Recommended

when i want to install he don t show me the sp135979

 

HP Recommended

Hi:

 

If you haven't figured it out yet, I have pulled the driver file out of the sp135979.exe file you need.

 

Follow the instructions on the link I posted and browse to the F6 driver folder I zipped up and attached, below.

 

You need to unzip the file first and copy the folder to your flash drive.

 

HP Recommended

i have that but i got another problem the laptop don t let me format the first partition and click next after i format the partition

 

HP Recommended

You shouldn't need to format any partitions.

 

Once Windows found the drive, you just click Next, and W10 should create the partitions it needs to install.

HP Recommended

i try it but i got a warning and don t let me install on the first partition with the system and if i install in another partition the windows restart and i need to install again and again windows without succes

 

HP Recommended

OK...see if this works:

 

When you are at the 'Install Now' screen, use diskpart to clean the disk and try the installation again.

 

Windows 10 Install 2022 | DISKPART COMMANDS | HOW TO FORMAT HARD DISK FROM CMD - YouTube

 

Once you get to the 4:00 minute mark in the video, you can proceed.

 

No need to create partitions or anything.

HP Recommended

nope that dosen t work i try it a few times but same result each time

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.