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‎02-16-2023 12:47 PM - last edited on ‎02-16-2023 01:20 PM by Retired

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Product: [Personal Information Removed]
 

I am am IT guy. This PC was upgraded accidentally to Windows 11. The user formatted the SSD drive. Now I can't get Windows reinstalled. Windows installer says it can't find needed drivers. Tried the HP Cloud Recovery tool and it fails! At a dead end! Help! 

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‎02-16-2023 02:44 PM

HP Recommended

Hi:

 

If the cloud recovery tool doesn't work, I don't know of any way to get it to work.

 

If the notebook has an Intel 11th gen core processor, see my solution at the discussion below for how to get Windows to see the hard drive.

 

Solved: Win 10 install not recognizing the NVME - HP Support Community - 8510047

View solution in original post

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3 REPLIES 3

‎02-16-2023 02:44 PM

HP Recommended

Hi:

 

If the cloud recovery tool doesn't work, I don't know of any way to get it to work.

 

If the notebook has an Intel 11th gen core processor, see my solution at the discussion below for how to get Windows to see the hard drive.

 

Solved: Win 10 install not recognizing the NVME - HP Support Community - 8510047

1 person found this reply helpful
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‎02-17-2023 04:28 PM

HP Recommended

Thank you Paul. That was most helpful. I had to do a couple of tweaks, but you pointed me in the right direction. Thanks again!

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‎02-17-2023 04:30 PM

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You're very welcome.

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