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07-20-2019 08:28 AM
I'm new user of hp laptop,I brought it 4 days ago then I factory reset the device then my device system update and Microsoft store Intel graphics controlle panel gets stuck please help me my device get slow
07-20-2019 09:22 AM
Your PC was most likely running slow because it is running Win10 and MS is looking for, downloading, and installing Windows Updates -- as even a newly purchased PC can be months behind in terms of Win10 builds.
Doing a factory rested after only a few days only made matters worse -- as that forced it back into Windows Update mode.
WU can easily force the disk usage to 100% and and keep it pinned there for some time. That's because it writes WU files to the drive, then it turns around and reads them, then it overwrites existing Windows System files. All of that takes a lot of disk usage to complete.
These processes are compounded by Win10 because new Win 10 patches coming out nearly every Tuesday. Since you can't stop Updates like you did with Win7, this means you're going to get updates, regardless of what you do.
To find out what version and build of Win10 your PC is running, do the following:
1) enter "cmd" (without the quotes) into the search area and select the Command Prompt option
2) enter "winver" into the command window (again, without the quotes)
3) the most current Win10 1809 version (as of 6/19/19) is Build 17763.592.
4. the most current Win10 1903 version (as of 7/16/19) is Buiild 18362.239.
If yours is older than that, most likely WU is hogging your PC trying to update it.
Some folks have been told that resetting your PC will fix this. but, if you reset your PC, you only make matters WORSE! Why? Because you will reset Win10 back to the original version that came preloaded on the PC and that will restart Windows Update all over again.
To disable WU temporarily, do the following:
1) Enter "services" in the search area (again, without the quotes)
2) When the window opens, scroll down until you see Windows Update
3) If it say Running under status, that indicates that WU is running
4) To change that, double-click on that task, select Stop under the Service status, and then Apply
5) That should stop WU -- and you should see an immediate improvement in performance.
If not, then WU is not the problem.
WU will restart itself automatically later on, so you basically have no choice than to bear with it until it finishes.
I am a volunteer and I do not work for, nor represent, HP